We want you to be happy with MakePerfectResume. This policy explains how cancellations and refunds work. It does not affect your statutory rights.
No automatic renewals
Both plans (Monthly and Yearly) are one-time payments. Nothing renews automatically and there is nothing to cancel.
Refunds
- If you contact us within 14 days of purchase and have not downloaded any documents with your plan, we will refund you in full.
- Otherwise, payments are non-refundable once you have downloaded a CV, but you keep what you paid for: your Monthly or Yearly plan runs until it ends.
- When a payment is refunded, the access it gave ends, including any CVs it unlocked.
Older plans
The 1 CV, 3 CVs, 1 Year and Lifetime plans, the 14-day trial and the 7-day pass are no longer sold. Existing purchases keep what they include: CVs unlocked with a CV pack stay unlocked, timed plans run until they end and Lifetime does not end.
Technical problems
If a technical fault on our side stopped you using a feature you paid for, contact us and we will fix it or refund you.
Digital content and your right to cancel (UK/EU)
When you buy a plan you ask us to give you immediate access to digital content. You acknowledge that the statutory 14-day cancellation right ends once you start using paid features such as downloads. The refund commitments above apply in addition to your statutory rights.
How to request a refund
Email support@makeperfectresume.com from your account email address with your payment reference. Approved refunds are returned to the original payment method within 5–10 working days.