Nikhil Agarwal
Hospital Administrator
nikhil.agarwal@example.com · +91 98XXX XXX15 · Jaipur, Rajasthan · linkedin.com/in/nikhil-agarwal-example
Summary
Hospital administrator with 9 years of experience in operations, accreditation and revenue management for 150–300 bed multispeciality hospitals. Led a first-time NABH accreditation, improved bed occupancy and TPA collections, and manages cross-functional teams across front office, billing, housekeeping and support services.
Skills
- Hospital operations
- NABH accreditation
- Bed management
- TPA and insurance billing
- Government scheme empanelment
- HIS implementation
- Patient experience
- Budgeting and MIS
Core skills
Team leadership · Process improvement · Stakeholder management · Crisis handling · Data-driven decisions
Work experience
Deputy Medical Superintendent (Administration), Aravali Multispeciality Hospital, Jaipur
Jun 2021 – Present
- Oversee daily operations of a 260-bed hospital with 11 departments and about 420 non-clinical staff.
- Led the hospital's first NABH full accreditation in 14 months, coordinating 32 quality indicators and 120+ SOPs.
- Raised average bed occupancy from 68% to 81% and reduced average length of stay from 4.6 to 3.9 days through discharge-before-noon and bed-management huddles.
- Cut TPA and insurance claim deductions by 22% and receivable days from 58 to 41 with a pre-authorisation desk and weekly claim reviews.
Operations Manager, Shekhawati Healthcare Pvt Ltd, Sikar
Jul 2017 – May 2021
- Managed OPD, front office, admissions and patient-relations teams for a 150-bed hospital.
- Reduced OPD waiting time from 55 to 25 minutes by introducing token display, pre-registration and slot booking.
- Set up empanelment and billing processes for government health insurance schemes, adding about 18% to monthly admissions.
Education
MHA, Hospital Administration
2015 – 2017
Institute of Health Management Studies, Jaipur · 7.9 CGPA
B.Sc, Biology
2012 – 2015
Government College, Ajmer · 70%
Certifications
- Internal assessor training on NABH hospital standards, Healthcare quality training programme, Feb 2022
- Lean Six Sigma Green Belt, Professional certification body, Sep 2020
Languages
English (Fluent) · Hindi (Native) · Marwari (Conversational)