Neha Srivastava
Mobile Repair Technician
neha.srivastava@example.com · +91 63XXX XXX87 · Lucknow, Uttar Pradesh
Summary
Mobile repair technician with 3 years of experience in Android and iPhone hardware repair at a multi-brand service centre and a local repair shop. Skilled in display, battery and charging-port replacement, micro-soldering, IC-level fault finding and authorised software updates, with a strong record of first-time fixes.
Skills
- Smartphone hardware repair
- Display and battery replacement
- Micro-soldering
- BGA reballing
- Charging and power IC repair
- Multimeter and DC power supply
- Schematic and board-view reading
- Authorised firmware updates
Core skills
Fault diagnosis · Customer communication · ESD safety · Data privacy · Job-sheet documentation
Work experience
Mobile Repair Technician (Level 2), Awadh Mobile Care Pvt Ltd, Lucknow
Feb 2024 – Present
- Repair 12 to 15 smartphones a day, covering display, battery, charging port, camera and speaker faults across major Android brands and iPhones.
- Handle level-2 board repairs such as charging IC, power IC and network section faults using a microscope, hot-air station and DC power supply.
- Maintain a first-time fix rate of 92% and a repeat-repair rate below 3% over the last 12 months.
- Follow ESD safety, data privacy and job-sheet procedures, and explain repair cost and time to customers before starting work.
Junior Repair Technician, Gomti Mobile Point, Lucknow
Jan 2023 – Jan 2024
- Replaced screens, batteries and back panels on about 250 phones a month in a busy retail repair shop.
- Learnt micro-soldering and jumper work under the senior technician, and began handling charging section repairs independently.
- Kept spare-part stock records and reduced wrong-part orders by checking model numbers before ordering.
Education
ITI, Electronics Mechanic (NCVT)
2020 – 2022
Government ITI, Aliganj, Lucknow, Lucknow · 80%
12th (Intermediate), Science
2018 – 2020
UP Board, Lucknow · 67%
Certifications
- Mobile Phone Hardware Repair Technician, Electronics Sector Skills Council of India, Sep 2022
Languages
Hindi (Native) · English (Professional)