Pooja Rathi
Quality Engineer
pooja.rathi@example.com · +91 98XXX XXX09 · Gurugram, Haryana · linkedin.com/in/pooja-rathi-example
Summary
Quality engineer with 8 years of experience in customer and in-process quality for plastic moulding and die-casting auto components. Skilled in 8D, SPC, MSA, PPAP and IATF 16949 audits, with a track record of bringing customer complaints and PPM down for passenger-vehicle OEMs in the Manesar belt.
Skills
- IATF 16949
- 8D and 5 Why
- SPC
- MSA
- PPAP / APQP
- Core tools
- CMM reports
- Minitab
Core skills
Customer complaint handling · Root cause analysis · Internal audits · Supplier quality · Team leadership
Work experience
Deputy Manager, Customer Quality, Aravali Autotech Pvt Ltd, Manesar, Haryana
Mar 2021 – Present
- Own customer quality for 3 passenger-vehicle OEMs across 160 part numbers, acting as the single point of contact for complaints and audits.
- Reduced customer PPM from 420 to 85 in 18 months through 8D investigations, error-proofing and a stricter outgoing inspection plan.
- Led the plant through IATF 16949 surveillance audits with zero major non-conformities for 3 consecutive years.
- Cut warranty returns on a die-cast housing by 60% after finding porosity linked to die temperature and fixing it with the process team.
Quality Engineer, Sterling Polymers India Ltd, Bawal, Haryana
Jun 2018 – Feb 2021
- Ran in-process quality for 22 injection-moulding machines, including first-piece approval, patrol inspection and SPC charts.
- Conducted MSA studies on 35 gauges and replaced 6 that failed GR&R limits.
- Prepared PPAP files for 40 new parts and supported supplier quality audits.
Education
B.Tech, Mechanical Engineering
2014 – 2018
YMCA Institute of Engineering, Faridabad · 74%
Certifications
- IATF 16949 Internal Auditor, Accredited training body, Aug 2019
- Six Sigma Green Belt, Quality training institute, Feb 2022
Languages
English (Professional) · Hindi (Native) · Haryanvi (Fluent)