Harleen Kaur
Operations Executive (BBA Fresher)
harleen.kaur@example.com · +91 97XXX XXX62 · Ludhiana, Punjab · linkedin.com/in/harleen-kaur-example
Summary
BBA graduate (2026, 76%) with a six-week operations internship at a regional supermarket chain and a 300-respondent customer satisfaction study. Confident with Excel, Zoho CRM and Canva, and looking for an operations or business development executive role in Punjab or the Chandigarh tricity area.
Education
BBA, Marketing and Human Resources
2023 – 2026
Guru Arjan Dev College of Management, Ludhiana, Punjab · 76%
Class XII (CBSE), Commerce
2022 – 2023
Sacred Valley Senior Secondary School, Ludhiana, Punjab · 82%
Class X (CBSE), Secondary School
2020 – 2021
Sacred Valley Senior Secondary School, Ludhiana, Punjab · 87%
Skills
- MS Excel
- Zoho CRM
- Google Forms and Sheets
- Canva
- PowerPoint
- Inventory reporting
- Customer handling
- Survey analysis
Core skills
Communication · Coordination · Problem solving · Customer orientation · Teamwork
Work experience
Operations Intern, Satluj Fresh Mart Pvt Ltd, Ludhiana, Punjab
Jun 2025 – Jul 2025
- Tracked daily stock-outs across 4 stores and built an Excel report that helped cut weekly stock-outs of the top 50 SKUs by 22%.
- Interviewed 35 store staff to document the goods-receipt process and drafted a checklist adopted by 2 stores.
- Handled 20 to 25 customer queries a day at the help desk during the festive sale.
Projects
Customer Satisfaction Study of Organised Retail in Ludhiana, Final-year research project
Sep 2025 – Feb 2026
Survey-based BBA project under the marketing department.
- Designed a 22-question survey and collected 300 responses through Google Forms and in-store interviews.
- Used pivot tables and a chi-square test to show that billing wait time drove 41% of complaints.
Certifications
- Fundamentals of Digital Marketing, Google Digital Garage, Mar 2025
- Microsoft Office Specialist: Excel Associate, Microsoft, Aug 2025
Languages
English (Fluent) · Punjabi (Native) · Hindi (Fluent)