Arvind Krishnan
Business Analyst
arvind.krishnan@example.com · +91 96XXX XXX02 · Chennai, Tamil Nadu · linkedin.com/in/arvind-krishnan-example
Summary
Business analyst with 5 years of experience in lending and payments projects for banks and NBFCs. Gathers requirements through workshops, writes BRDs, FRDs and user stories, maps as-is and to-be processes, and supports UAT, using SQL, Excel and Power BI to back recommendations with data.
Skills
- Requirement gathering
- BRD / FRD / user stories
- Process mapping (BPMN, Visio)
- SQL
- JIRA and Confluence
- UAT
- Power BI
- Advanced Excel
Core skills
Stakeholder management · Analytical thinking · Business communication · Gap analysis · Agile / Scrum
Work experience
Business Analyst, Coromandel FinTech Solutions Pvt Ltd, Chennai
May 2022 – Present
- Lead requirement workshops with credit, operations and compliance teams for a digital lending platform used by 3 NBFC clients.
- Wrote 14 BRDs and 220+ user stories with acceptance criteria in JIRA, reducing requirement-related defects in UAT by 35%.
- Mapped the loan disbursement process in BPMN and proposed automation that cut turnaround time from 3 days to 6 hours.
- Built SQL queries and a Power BI dashboard on application drop-offs that helped the product team improve completion rate by 12%.
Process Analyst, Vaigai Business Process Services, Madurai
Jan 2021 – Apr 2022
- Documented SOPs for 6 back-office processes in payments reconciliation and identified manual steps for automation.
- Analysed daily exception reports in Excel and reduced unreconciled items by 40% with a revised matching rule.
- Prepared test cases and supported UAT for an RPA bot that handled 2,000 transactions a day.
Education
MBA, Finance and Systems
2019 – 2021
Madras School of Business Studies, Chennai · 7.9 CGPA
B.E., Electronics and Communication Engineering
2014 – 2018
Vaigai College of Engineering, Madurai · 7.5 CGPA
Certifications
- Entry Certificate in Business Analysis (ECBA), IIBA, Dec 2022
Languages
English (Fluent) · Tamil (Native) · Hindi (Conversational)