Aman Tyagi
Senior Academic Counsellor
aman.tyagi@example.com · +91 95XXX XXX20 · Noida, Uttar Pradesh · linkedin.com/in/aman-tyagi-example
Summary
Academic counsellor with 2.5 years of experience in edtech admissions for upskilling and online degree programmes. Handles 60 to 80 counselling calls a day, converts leads at 11% against a team average of 7%, and guides working professionals and students to courses that fit their goals, budgets and schedules.
Skills
- Admissions counselling
- Lead conversion
- LeadSquared CRM
- Objection handling
- Inside sales
- Video counselling
- Fee and EMI explanation
- MS Excel
Core skills
Needs-based counselling · Target achievement · Parent and student communication · Follow-up discipline · Team coaching
Work experience
Senior Academic Counsellor, Skillyatra Edutech Pvt Ltd, Noida
Aug 2024 – Present
- Counsel graduates and working professionals for online MBA and data analytics programmes, running 60 to 80 calls and 6 to 8 video sessions a day.
- Achieved 118% of the quarterly enrolment target for four straight quarters with an 11% lead-to-enrolment conversion rate.
- Cut early refund requests by 30% by setting clear expectations on course load, EMI options and placement support during counselling.
- Train 5 new counsellors on product knowledge, objection handling and CRM hygiene in LeadSquared.
Academic Counsellor, Pathfinder Coaching Institute, Ghaziabad
May 2023 – Jul 2024
- Counselled walk-in students and parents for JEE, NEET and foundation courses, converting 240+ admissions in one academic year.
- Followed up on scholarship test leads by phone and WhatsApp, raising test-to-admission conversion from 18% to 26%.
- Coordinated parent orientation sessions and fee-instalment plans with the accounts team.
Education
BBA, Marketing
2020 – 2023
Hindon Institute of Management, Ghaziabad · 7.2 CGPA
Certifications
- Career Counselling Fundamentals, Short-term online course, Mar 2024
Languages
Hindi (Native) · English (Professional)